Returns and refunds
These conditions of purchase apply to all sales of fegy brand items that have been made through the Customer Service or through the website www.carlotafegy.com
By placing an order, you guarantee that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.
Orders can only be made to purchase goods without the intention of resale. Any resale or distribution of products purchased through the website is strictly prohibited.
We reserve the right to cancel fraudulent, false or speculative orders as well as those orders that have been requested by a customer with which there may be a difference / controversy in previous orders, or when there are reasonable doubts that may make us think that the customer is violating any of the specified purchase conditions or is participating in any criminal activity.
We can update the present conditions of purchase as well as the legal notice at any time. You can always consult and print the updated version of both texts by clicking on the links “Purchase Conditions” and “Legal Notices”.
As a user, you are obliged to communicate to fegy all the necessary data for accessing and using the services of this website. These must be true and current, and you consent that we can use them to contact you if necessary.
It is essential that you provide all the information that we catalog as mandatory, since, if we do not, we will not be able to process your order. We will not be responsible in any case for possible delays or failures in the delivery as a result of the error or omission of these data.
The user must make appropriate use of the services included in the website, always in accordance with the legal system and will not carry out any activity that hinders or interferes with its operation.
We will establish all reasonable mechanisms at our disposal to ensure that your personal data is kept secure at all times. However, you accept that no data transmission over the Internet can be guaranteed as safe against access by unauthorized recipients and can not hold us liable for any security breach except due to our negligence.
In addition, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and notify us immediately of the loss, loss, theft, theft or illegitimate access of your username and password, as well as your knowledge by third parties.
You can browse the website until you find the desired article. Once located, clicking on it will access all the detailed information offered by the website. From there you can add the item to your purchase.
If you are placing an order for the first time with us, you will be asked to register by entering your email address and a password with which you can create and access your account.
In the case of a registered user with an active account, you must enter your username and password and the system will recognize your data.
Once you are in your account you can continue your purchase and finally confirm the order.
All orders are subject to availability. We are not responsible for the lack of existence or the unavailability of the products.
If a product is not available once the order is placed, you will be informed as soon as possible by email or phone and it will be cancelled.
In case of any doubt, it is recommended to contact the Customer Service Department.
The order will not be accepted by us until the amount has been charged to your account. After confirming the purchase, you will receive an e-mail as acknowledgment of receipt, but this will not imply that the order has been accepted, as they will be subject to our subsequent verification and acceptance.
We will confirm the acceptance of the order in an e-mail in which we will inform you that the order is being sent. Only at that moment will the contract between you and us be formalized, and only for the items related in said shipping confirmation.
Confirmation and cancellation of orders
Prior to the completion of the order on your part on the website, you can review all the details associated with it (amounts broken down into all the necessary items – taxes, transport costs, selection of items, etc.), and can correct the that you consider necessary.
After the confirmation, it will not be possible to modify or cancel the order through the website, you must contact the Customer Service. In this case, the order can only be modified or cancelled if the product has not entered the shipment phase from our warehouses.
You can contact us:
- sending us a message to our email firstname.lastname@example.org
- calling 636 02 85 95